Terms of use

1. Introduction & Acceptance

Welcome to Nedialo LLC ("Company," "we," "our," or "us"). By accessing or using our services, including but not limited to lead generation, appointment setting, and business support solutions ("Services"), you agree to comply with these Terms of Service ("Terms"). These Terms govern your access and use of our website, services, and any associated software or applications. If you do not agree with these Terms, you may not use our Services.

2. Services Provided

Nedialo LLC specializes in business support solutions, including but not limited to:

• Cold calling and outreach campaigns
• Lead generation and appointment setting
• CRM and data management solutions
• Sales outreach and pipeline development
• Other related services as per contractual agreement

We integrate with third-party platforms such as Stripe for payment processing and a CRM system for data management. Our Services may evolve, and we reserve the right to modify or discontinue certain features without prior notice.

3. Account Registration & Usage

• Users must provide accurate and complete information when registering.
• Account security is the responsibility of the user; you must not share login credentials.
• Unauthorized access to the system, including attempting to gain unauthorized privileges, is strictly prohibited.
• We reserve the right to suspend or terminate accounts for misuse, violation of these Terms, or suspicious activity.
• Users must comply with all applicable laws, including data privacy and communication regulations.

4. Payment Terms & Billing

• Payments are processed through Stripe and are subject to their terms and conditions.
• Subscription and service fees are billed as agreed upon in your service contract.
• Late payments may result in penalties, service suspension, or termination.
• By using our Services, you authorize Nedialo LLC to charge your provided payment method for all fees due.
• All fees are non-refundable unless stated otherwise in a specific agreement.
• Clients are responsible for all taxes and transaction fees associated with payments.

5. Service Restrictions & Acceptable Use

By using our Services, you agree that you will not:

• Use our Services for fraudulent, illegal, or deceptive activities.
• Engage in spamming, harassment, or any unethical outreach practices.
• Violate any communication, privacy, or data protection laws.
• Misuse any proprietary software, systems, or intellectual property belonging to Nedialo LLC.
• Attempt to reverse-engineer, hack, or manipulate our technology or data systems.
• Interfere with or disrupt our network, software, or systems in any manner.
• Use our Services for any unauthorized commercial purposes.

6. Intellectual Property & Data Ownership

• All content, trademarks, and software provided by Nedialo LLC are the exclusive property of the Company.
• Clients retain ownership of their data but grant Nedialo LLC a license to process it for service execution.
• Any materials, scripts, or tools created by Nedialo LLC during the provision of services remain our property unless otherwise agreed upon in writing.
• Unauthorized copying, distribution, or modification of our content is strictly prohibited.
• Any client-generated content submitted to us remains the property of the client, but we retain a non-exclusive right to use it for service execution.

7. Third-Party Integrations

• We integrate with third-party services such as Stripe and our CRM.
• Users acknowledge that we are not responsible for third-party service failures, data breaches, or operational disruptions.
• Use of these integrations is subject to their respective terms and conditions.
• Users are responsible for ensuring their own compliance with third-party policies when using our integrated services.

8. Cancellation, Refunds & Termination

• Clients may cancel their subscription or contract with notice as outlined in their agreement.
• Refunds are only issued under exceptional circumstances, subject to our refund policy.
• Nedialo LLC reserves the right to terminate service if a client violates these Terms, fails to make timely payments, or engages in unethical practices.
• Upon termination, any outstanding fees remain payable.
• If services are terminated by Nedialo LLC due to a breach of these Terms, no refund will be provided.
• If a client cancels service, all data associated with their account may be deleted.

9. Limitation of Liability

• Nedialo LLC is not liable for any indirect, incidental, or consequential damages resulting from the use of our Services.
• Our liability is limited to the amount paid by the client for Services within the past 60 days.
• We do not guarantee specific results from our outreach, lead generation, or appointment-setting services.
• Users acknowledge that market conditions, response rates, and business success factors are beyond our control.
• We are not responsible for errors, interruptions, or loss of service due to technical issues, third-party service failures, or force majeure events.

10. Dispute Resolution & Governing Law

• Any disputes arising under these Terms shall first be attempted to be resolved amicably.
• If resolution is not achieved, disputes will be subject to binding arbitration in is Missouri.
• These Terms are governed by the laws of Missouri, without regard to conflict of law principles.
• Users waive the right to participate in any class-action lawsuit against Nedialo LLC.

11. Confidentiality & Data Protection

• Both parties agree to maintain confidentiality regarding proprietary or sensitive business information.
• We implement industry-standard security measures to protect client data but do not guarantee absolute security.
• Clients are responsible for ensuring that they comply with applicable data protection laws when using our services.
• We do not sell or share client data with unauthorized third parties.

12. Non-Solicitation & Non-Competition

• Clients agree not to solicit, hire, or contract directly with any Nedialo LLC employees or contractors during and after the termination of services.
• Clients may not use proprietary strategies, scripts, or methodologies developed by Nedialo LLC for their own business without explicit written consent.

13. Modifications & Updates

• Nedialo LLC reserves the right to update or modify these Terms at any time.
• Clients will be notified of significant changes via email or an update on our website.
• Continued use of our Services after an update constitutes acceptance of the revised Terms.
• Users are encouraged to periodically review these Terms to stay informed of any updates.

For any inquiries or concerns regarding these Terms, please contact us at [email protected].